Terms of service

1) Scope of Application

1.1 These Terms and Conditions of Pet Printed GmbH (hereinafter referred to as "Seller") apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller regarding all goods and/or services presented in the Seller’s online shop. The inclusion of the Client's own conditions is hereby rejected, unless other terms have been agreed upon.

1.2 A consumer, according to these Terms and Conditions, is any individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession. A trader, according to these Terms and Conditions, is any person acting for purposes related to that person’s trade, business, craft, or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers from the Seller but serve to invite the Client to submit a binding offer.

2.2 The Client can submit the offer via the online order form integrated into the Seller's online shop. By doing so, after placing the selected goods and/or services in the virtual basket and completing the ordering process, and by clicking the button to finalize the order, the Client submits a legally binding offer to enter into a contract regarding the goods and/or services in the virtual basket.

2.3 The Seller can accept the Client's offer within five days by:

• Sending a written order confirmation or an order confirmation in text form (fax or email); the receipt of the order confirmation by the Client is decisive, or
• Delivering the ordered goods to the Client; the receipt of the goods by the Client is decisive, or
• Requesting payment from the Client after placing the order.

The contract is concluded when one of the aforementioned alternatives occurs. If the Seller does not accept the Client’s offer within the specified period, this shall be considered a rejection of the offer, with the result that the Client is no longer bound by their declaration of intent.

2.4 The period for accepting the offer begins the day after the Client sends the offer and ends at the close of the fifth day following the sending of the offer.

2.5 The contract’s content will be stored by the Seller and sent to the Client in writing, including these Terms and Conditions and Client Information (e.g., via email, fax, or letter) after the Client has submitted the order. Additionally, the contract’s content will be stored on the Seller’s website and can be accessed by the Client through the password-protected customer account, provided the Client has created a customer account before submitting the order.

2.6 The Client can correct all data entered using the usual keyboard and mouse functions before submitting the binding order. Additionally, all data entered will be displayed in a confirmation window before the order is submitted and can be corrected there using the usual keyboard and mouse functions.

2.7 The contractual language is English.

2.8 Order processing and communication generally occur via email and automated order processing. The Client must ensure that the email address provided for order processing is accurate so that emails from the Seller can be received at this address. Particularly, if SPAM filters are used, the Client must ensure that all emails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.

3) Right to Cancel

Consumers have the right to cancel. Detailed information about the right to cancel is provided in the Seller’s cancellation instructions.

4) Price and Delivery Costs

4.1 Unless otherwise stated in the product descriptions, the prices indicated are final prices and include statutory value-added tax. Any additional delivery and shipping costs will be specified separately in the respective product description.

4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.

4.3 If payment in advance has been agreed upon, payment is due immediately upon conclusion of the contract.

4.4 When payments are made using a payment method offered by PayPal, payment handling is carried out via the payment service provider PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter called “PayPal”), subject to PayPal's terms of use, which can be viewed at: PayPal Terms of Use. If the Client does not have a PayPal account, the conditions for payments without a PayPal account will apply, which can be viewed at: PayPal Privacy Policy.

4.5 When choosing a payment method offered via the payment service "Shopify Payments," payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as "Shopify"). The individual payment methods offered via Shopify will be communicated to the customer in the Seller's online shop. Shopify may use other payment services to process payments, which may be subject to special payment terms, to which the customer may be separately referred. Further information on "Shopify Payments" can be found at: Shopify Payments.

5) Shipment and Delivery Conditions

5.1 Goods are generally delivered via dispatch to the delivery address specified by the Client unless otherwise agreed. The delivery address specified by the Client in the ordering process shall apply to the transaction.

5.2 If delivery to the Client is not possible, the transport company will return the goods to the Seller, and the Client will bear the cost of the unsuccessful dispatch. This does not apply if the Client is not responsible for the event that made delivery impossible or if the Client was temporarily prevented from receiving the ordered goods, unless the Seller had given the Client reasonable notice of the delivery.

5.3 The Seller reserves the right to make partial deliveries. In such cases, the Seller will inform the Client when all installments will be delivered. Delivery should be completed within a reasonable period. Additional costs will not be charged for partial deliveries. However, if the Client requests partial delivery, the Seller reserves the right to charge the Client for additional delivery costs.

5.4 The risk of accidental destruction and accidental deterioration of the sold goods generally passes to the Client when the goods come into the Client's physical possession or a person designated by the Client to take possession of the goods. If the Client is acting as a trader, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch transfers upon delivery of the goods to a qualified transport person at the Seller's place of business.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller will make all reasonable efforts to obtain the goods. In the case of non-availability or partial availability of the goods, the Seller will inform the Client immediately, and payments made by the Client will be refunded without delay.

5.6 Collection by the Client is not possible for logistical reasons.

6) Liability for Defects

6.1 The statutory consumer rights apply.

6.2 If the Client is a consumer and uses the short-term right to reject the product, the Client must return the product at their own cost.

7) Law and Jurisdiction

7.1 If a Client acts as a consumer according to Section 1.2, any contractual relationships between the parties are governed by the law of the country where the Client has their habitual residence. The UN Convention on Contracts for the International Sale of Goods is excluded. Additionally, the courts of the State where the Client is domiciled will have exclusive jurisdiction over any disputes relating to these relationships.

7.2 If a Client acts as a trader according to Section 1.2, any contractual relationships between the parties are governed by the law of the country where the Seller has their place of business. The UN Convention on Contracts for the International Sale of Goods is excluded. Additionally, the courts of the State where the Seller has their place of business will have exclusive jurisdiction over any disputes relating to these relationships.

8) Alternative Dispute Resolution

The Seller is neither obliged nor prepared to participate in a dispute resolution procedure before an alternative dispute resolution entity.